Denis Berthiaume

35 N. Pleasant St., N. Troy, VT 05859

Cell. 802 233-0453  *  revscoopdawg@gmail.com

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TELECOMMUNICATIONS / UTILITIES

 

Installation ~ Outside Plant Engineering and Design ~ Outside Plant Construction ~ Operator Services ~ Facility Assigning ~ Project / Program Management

Core Competencies:

Accomplished Telecommunications Professional practiced in many aspects of engineering, facility assigning, construction and operator services.  Proficient in collaborating with multiple departments as well as vendors to complete various projects.  Strong project management and supervisory skills, and able to oversee activities of large groups with successful results.  Considerable experience in training and coaching subordinates. Self-starter, with proven ability to work independently or as a team member.

Skills

·   Knowledge of outside plant telecommunications engineering, installation, maintenance, construction and operator services

·   Strong organizational / interpersonal skills

·   Proven leadership capabilities

·   Excellent abilities with computer systems and programs (MS Word, MS Excel, MS Project, MS VISIO, GESW, Oracle etc)

·   Proficient in labor relations both as a steward and manager

·   Accomplished Project / Program Manager

 

 

PROFESSIONAL EXPERIENCE

 

COMCAST2015 - Present

installation technician – comtech 3

Installing and servicing video and internet.  Working with cable math and intricacies about the Comcast drop systems. Learned: equipment inventory, driver training, safety protocol, as well as ladder handling and safe climbing.

 

COTA ENGINEERING AND DESIGN2014 - 2015

project coordinator – comcast business partner

Site Surveys, estimates and customer contact / interaction.  Prioritizing work and scheduling projects.  Assisting in process improvements.

 

 

FAIRPOINT COMMUNICATIONS

Implementation Manager – Program / Program Management2010 – 2013

Management of installation of complex circuits and fiber builds as well as scheduling / coordinating Central Office

equipment upgrades.

 

 

Denis Berthiaume  *   802 233-0453   *   revscoopdawg@gmail.com   *  Page 2 of 3

 

FAIRPOINT COMMUNICATIONS - CONTINUED

 

Facility Inventory Group Supervisor / Service Assurance Engineer     2007 - 2010

Directed individuals using of multiple systems and databases to complete the assignment processes and provide high-quality customer service.  Provide guidance to subordinates in reading Engineering Work Orders and understanding service order flow.  Proficient in using new systems, including Metasolv (M6) and GE SmallWorld and continually contributed to the development of these systems on a daily basis.

Supervised up to twenty-four associates working in various aspects of Facility Inventory Group (formally the Facility Maintenance Center.)

·   Helped create and implement new processes and systems for the FIG while coordinating with other states for uniformity

·   Trained eight new Facility Assigners and eight Administrative Assistants while learning new systems / processes during “Cut-Over” from Verizon systems

·   Found alternative solutions for tech turn-back

·   User Acceptance Testing and continually testing new system functionality and provide appropriate feedback

 

Outside Plant Engineer    2004 - 2007

OSP Engineer for a large turf that included: colleges, a medical center, shopping malls, major ski resorts, rural areas and the state capitol.  Designed routine work orders as well as: new construction, reimbursable jobs, road widening and Telco boundary rearrangements.

·   Consistently kept Held Orders below the targeted average of two days in engineering

·   Provided engineering design for large projects such as the Spruce Peak Redevelopment, removing equipment from residential buildings surrounding Vermont College, widening of Railroad Street in Waterbury, and a boundary change with Waitsfield Telecom in Duxbury

·   Engineered countless new building developments

·   Took on the role of project manager in coordinating with town officials, contractors, vendors, technicians, foremen and customers to ensure timely completions.

·   Filled in for construction foreman

 

Administrative Assistant                  1999 - 2004

Responsible for:

·   Pricing jobs, completing loop make-ups, posting to plats, processing damage cases, creating exchange of notices as well as filing, organizing and record keeping

·   Training several peers 

·   Assigned to cover for manager 

·   Acted as the construction foreman

·   Re-creating old paper forms in MS Office

 

Directory Assistance Operator     1995 - 1999

Performed quality work in operator service while maintaining below average call time.  Promoted to Service Assistant and handled more difficult calls and irate customers.  Became the chief steward for IBEW 2326 and became knowledgeable in the union contract and labor relations.

Denis Berthiaume  *   802 233-0453   *   revscoopdawg@gmail.com   *  Page 3 of 3

SECURITY / SAFETY

 

Security – Higher Ground & Three Needs1999 - Present

Maintain control and safety of performers, event goers & employees. 

·   Training new hires

·   Promoter

·   Assist in making decisions about the future of the company

·   Aide law enforcement

 

 

Senior Supervisor / Board of Directors: Green Mountain Concert Services      1996 - 2015

Maintaining control and safety of performers, event goers & employees. 

·   Hiring and terminating employees

·   Acquiring licenses and certifications

·   Assist in making decisions about the future of the company

·   One-on-one personal security

·   Access restriction / Credentials Verification

·   Incident Documentation

·   Strong instruction and training skills with individuals at all levels

 

 

TRAINING and EDUCATION

 

·   Basic Outside Plant Engineering

·   Microsoft Project

·   Print Reading

·   Conflict Management

·   GE SmallWorld

·   How to Manage Difficult Employees

·   Labor Relations Training

·   Pole Climbing and Ladder Handling

·   CPR/CPR Certification

·   Microsoft Excel I, II & III

·   Microsoft Word

·   Group Behavior and Organizational Effectiveness

·   Leadership Theory & Practice

·   Project Management

·   Comcast CT1, CT2 & CT3

REFERENCES

Dan Meskill – Construction Control Center – 802 658-7015 – daniel.meskill@fairpoint.com

Daphne Williams – DSL Provisioning Manager – 802 863-0666 – daphne.williams@fairpoint.com

Kim Atkinson – Lead Network Engineer – 802 863-0702 - kimberly.atkinson@fairpoint.com